How soon will I get a reply to my email
We aim to reply to all emails within 24hrs, weekends and bank holidays can cause a small delay.
What payment does MisterExclusif.Com accept?
MisterExclusif.Com uses Paypal’s shopping cart system to accept credit card and bank payments. (For First Time customers, please make sure to place your order to your billing address or we will deny your transaction. We can only ship to an address different from your billing address if you are a returning customer.)
Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.
If you have or choose to create a Paypal account, returning purchases to MisterExclusif.com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay company with industry leading security to protect your financial information.
I have ordered but have been told is not in stock now
We operate a picking system. When you order you are put on a list, someone maybe already on, in which case we will email you or phone as soon as we know the goods are not available.
What are your delivery times?
Delivery times are on the items. We will always try to get items dispatched to the stated time. If we cannot we will let you know.
Can you ship to the US or my country?
We are unable to ship to outside Europe due to insurance policies. We only deliver in the following countries (France, United Kingdom, Belgium, Germany, Italy, Spain, Netherlands). We can only accept card payments from our selection of delivery countries.
My item is faulty
Please return any faulty item with your returns form, if you no longer have this, a covering note would be adequate including your order number, details of the item you are returning and why, and if you require an exchange or refund. If it is an exchange please put details of the alternative. It is always helpful to include a contact telephone number in case we have any queries.
How long do I have to return an item
14 days to return an item. All items must be returned in the same new and unused condition as when they were shipped out. During the Christmas period we will accept returns up to the middle of January so don’t worry! See the Terms and Conditions for specific details.
Is payment to MisterExclusif.Com secure?
A: All Payment are done online through the 100% secured “https” Paypal server. Paypal is an eBay company that is trusted world wide. MisterExclusif.Com will never get your credit card number (Paypal transfers your payment to us) and you never have to worry about your credit card info gets stolen or sold to other party online because Paypal protects the sensitive information on its online secure servers.
